CUSTOMER SERVICE
PURCHASE & RETURN POLICY

? Is shopping at the Beverly Hills Directory secure?

To guarantee that your order is secure and to protect your privacy, Beverly Hills Directory employs Secure Socket Layer (SSL) utilizing 128 bit encryption. Once the Beverly Hills Directory receives your order, it is then decoded and processed.

? How soon is my order shipped?

Our goal is to ship your order as quickly as possible we process all orders within 48-72 hours excluding the holiday season. If an out-of-stock condition does occur, you will be notified of the estimated shipping date. We adhere strictly to Federal Trade Commission regulations. We ship UPS (United Parcel Service) or USPS based on your requirements.  Shipping rates are estimates only and our actual discounted shipping rates will be charged.

International orders are notified via e-mail of the cost of Shipping and Handling (S&H). Once acceptance of the S&H fee is received, the order is shipped via international courier. Customers are responsible for any customs or taxes imposed on foreign orders.

? What is your return policy?

You may return unworn merchandise within twenty-one days of purchase for a full refund minus 15% Restocking Fee and Shipping charges. To return or exchange merchandise, please send to the following address:

Beverly Hills Directory
Return Merchandise Center
291 S. La Cienega Boulevard
Suite 107-108
Beverly Hills, CA  90211


You do not need to make two shipments if you are making a return of multiple items that include either shoes or "other merchandise." Multiple item shipments may be sent together to the Beverly Hills, CA address.

All packages must be prepaid and insured for your own protection. Please do not mail any packages C.O.D. as they will not be accepted. Returns and exchanges will be processed within 24 hours of receipt.

 ? How do I check the status of my order?

To check the status of your order, please send an email, referencing your order number, to Contact@BeverlyHillsDirectory

 Please email us with any additional questions or concerns.

Thank you for shopping with us!


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